ABSTRACT
The world is embracing a digital revolution and entering a millennial generation of banking. However, the literal and conservative bounds of the society who choose to stick to a traditional banking approach, prefer the in-person experience for banking. The staff at any bank undergo tremendous pressure doing trivial tasks to offer basic services like balance inquiry and fixed deposits, loan inquiries, etc. Given the limited time of banking hours and the highly dense population of India, it has been a burden, especially during the COVID-19 pandemic. This motivates us to introduce Ambar Virtual Assistant (AVA), which will take care of the trivial tasks aforementioned. The ability of AVA to converse in the national language (Hindi) along with English, will ensure better customer satisfaction to bridge the gap between diversity, education, and innovation. © 2021 IEEE.